By now, I’m not sure which is the main culprit that causes both Lumia 920 and HTC 8X to lock up itself. It might be the hardware, software, or both! Anyhow, but at least with HTC 8X, soft reset does help bringing back the smartphone to life.
The story goes, I replaced Lumia 920 twice (the second time was swapping out Lumia 920 for HTC 8X) as soft reset or hard reset could not jolt the smartphone back to life. For no reasons at all, Lumia 920 just turned off itself even though its battery was fully charged. The turned off part was partly true since its Bluetooth function was working still, but everything else just went off the grid. Today, HTC 8X locked up the same way, and I was not able to bring the touchscreen to life even though I did not shy away from using the power button at the top of the smartphone to its full potential. Luckily, the soft reset for HTC 8X does work!
How did I soft reset HTC 8X? What I had done was holding down the volume button before holding down the power button until I see the HTC welcome screen came up, and then I released both buttons altogether (doing all of this while HTC 8X was hooked to the micro USB and being charged by the USB port from a PC). AT&T is the mobile carrier I’m with, therefore after HTC welcome screen went away AT&T logo would show up. I thought I had erased all the data and reseted HTC 8X back to the manufacturer settings, but I was glad that HTC 8X just rebooted itself and retained everything I had before (i.e., apps, data, etc…). Usually, if you had done a hard reset, you would see the same HTC welcome screen and AT&T logo, but apparently soft reset is doing the same thing. So don’t panic about your data if you have to do a soft reset on your HTC 8X, OK? Obviously, if you haven’t allowed HTC 8X to back up your data frequently to the cloud, I’m afraid a hard reset would just wipe everything you got on the smartphone away. It will be a hassle if this is going to happen, because you have to reinstall everything you got before.
I really do hope Microsoft and their Windows 8 phone partners get the act together. They need to release either a software update or do a recall on the smartphones that they know are affected by this problem, because it’s a frustration for smartphone users like me to experience frequent smartphone lockup. So far, I only experienced one lockup with HTC 8X, but it had only been three days since I got it. If you had read about my experience with Lumia 920 on previous posts, Lumia 920 original and the replacement would lockup after two days of normal activities. Worse, I got no luck with hard reset and soft reset when using Lumia 920. I’m going to hang onto HTC 8X for a little longer unless soft and hard reset refuse to work when HTC 8X locks itself up again. If you’re using HTC 8X or Lumia 920 or any other Windows 8 smartphone and experiencing the same thing as I do, please feel free to comment. You can also share good experience about Windows 8 smartphone in the comment section, because people deserve to hear both sides of the story.
- Chief Product Officer at HTC talks Nokia, Android vs Windows Phone (phonearena.com)
- Lumia 920 Failed Me Second Time; Black Screen Problem Returned; Now I’m With HTC 8X (essayboard.com)
- HTC Windows Phone 8X – review (guardian.co.uk)
- Lumia 920 Failed To Work After 2 Days; Black Screen And More… (essayboard.com)
- Windows Phone 8 users plagued by poor battery life and random reboots (digitaltrends.com)
- HTC’s Chief Product Officer talks about 8X design in comparison to the Lumia 920 (wpcentral.com)
- Huawei Ascend W1 to Compete with Lumia 620, HTC 8S (news.softpedia.com)
- How to Soft Reset the Nokia Lumia 920 (wmpoweruser.com)
- Review: Nokia Lumia 920 Windows 8 Phone (360source.net)
- Windows Phone 8S by HTC Review (slashgear.com)